Create a channel

To create a channel, go to WhatsApp option and click on New WhatsApp channel.

Fill in your channel details.

These details will be visible to your audience.

You can also assign a channel to a segment.

• Segments are linked to your web push notification channel (If you don't use web push, this option will be not available to you).

• Assigning a WhatsApp channel to a segment does not mean that your web push audience will be automatically subscribed to the channel you are creating. You must invite them to opt in separately.

• If you create a web push campaign targeting a segment assigned to the WhatsApp channel, and choose to convert it into a WhatsApp message, the correct channel will be selected automatically.

After you click “Create channel,” a message will appear indicating that the channel is pending activation. It usually takes a few seconds to receive confirmation that the channel is ready.

Now, you can start inviting users to your WhatsApp channel using a link or QR code provided.